Refund and Returns Policy

Refund and Returns Policy
At Pokemastersvault, we strive to ensure customer satisfaction with every purchase. Please review our Refund and Returns Policy below for details on refunds and returns:

Refunds:

We offer refunds on a case-by-case basis for damaged or defective items. Contact us within 14 days of receiving your order to initiate a refund process.
To be eligible for a refund, the item must be in its original packaging and unused.
Refunds will be issued to the original payment method once the returned item is received and inspected.

Returns:

If you are unsatisfied with your purchase for any reason other than damage or defect, you may return it within 30 days of receipt.
Returned items must be in their original condition with tags attached and packaging intact.
Customers are responsible for return shipping costs unless the return is due to our error.

Pre-Orders:

Pre-orders are binding, and cancellations are not permitted once the order is confirmed, as we reserve stock specifically for your order.
Pre-order payments are non-refundable unless the product is not delivered due to an error on our part.
Market value fluctuations of pre-ordered products do not affect the agreed upon purchase price.

How to Initiate a Refund or Return:

To request a refund or return, please contact our customer service team at [info@pokemastersvault.com] with your order number and reason for the request.
Our team will provide instructions on how to proceed with the return or refund process.

Refund Processing Time:

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within a certain number of days, depending on your payment method.

Exchanges:

We do not offer direct exchanges. If you wish to exchange an item, please follow the returns process outlined above and place a new order for the desired item.

Contact Us:

If you have any questions about our Refund and Returns Policy, please contact us at [info@pokemastersvault.com] or through our website’s contact form.

Please note that this policy may be subject to change without prior notice, so we recommend reviewing it periodically for any updates.